PRODUCTION, DELIVERY, & RETURNS

PRODUCTION

Orders are often produced, packaged, and shipped in the order in which they are received. For an additional fee, we can upgrade your shipping and add a rush to your order. Please contact us if you need to receive your order by a certain date.

• CUSTOM DESIGNS

To learn more about our custom design process, please click here. A custom, one-of-a-kind piece, such as an engagement ring, can take up to three months to design, prepare the supplies, and create. Do not leave it until the last minute, plan ahead! Contact us as soon as you can to start the conversation :)

• READY-TO-SHIP

• MADE-TO-ORDER

Rings and gemstone jewelry are very often made-to-order and that can mean it takes time to make your jewelry. During peak periods, production can take upwards of three weeks. If you need your order quickly, please contact us!

DELIVERY & SHIPPING DATES

HOLIDAYS: Because of the on-going Canada Post strike, all timelines and shipping guarantees are no longer applicable. We are doing our best. At this time, there is no lettermail shipping option and all orders to rural or PO boxes will be assessed as they come. We currently ship using private courier and honestly haven't used Canada Post for shipments in a while (they are too expensive). If you aren't sure if your order is going to arrive in time - see this handy post.

• CANADA

We are happy to offer Local Pickup to those wishing to visit our studio in Vancouver, BC. We also ship! All orders destined for Canadian destinations are shipped as soon as they are ready.

• ALL OTHER DESTINATIONS (USA, EUROPE, INTERNATIONAL)

All orders shipped outside of Canada are delivered to the shipping company once a week, more frequently before the holidays - because of customs, we can't guarantee the shipping timelines quoted from the shipper (to be honest, it is beyond our control). If you are concerned about shipping delays, please contact us.

To see our full shipping policy, click here.

RETURNS & EXCHANGES